SAP Application Management Services

Achieve Higher Operational Efficiency at Lower Costs with SAP Application Management Services from GETR

  • Your team does not have enough bandwidth
  • Critical skill set gaps impact your ability to deliver
  • You don’t have budget to hire full-time resources
  • You want offshore rates but not the complexity of managing offshore resources
  • You have an old SAP environment and upgrade costs are an obstacle
  • Are your resources stretched thin with maintenance, support and rollouts?
  • Are you not finding time to work on big ideas to grow your business or drive process improvements because you are busy keeping the lights on?
  • Are you a small or midsize company that can’t afford full-time SAP experts for every module?
  • Do you require flexibility and agility to meet business demands?
Then, GETR has a solution to deliver more business value with less resources.

Overview

We are an SAP support company with more than 20 years of SAP support and maintenance experience. We understand customer pain points and support needs. We provide a global delivery SAP support model with on-shore and/or off-shore capabilities to meet every customer’s unique needs. You can maximize your SAP investment with Support Services from GETR.

Every customer will be assigned a dedicated team of SAP experts who not only know specific domain but also understand integration touch points. We also provide a single point of contact for monitoring and escalation purposes. We can free up your current staff from routine support and maintenance issues, which will provide them with valuable time to work on innovations and process improvements.

Every customer will be assigned a dedicated team of SAP experts who not only know specific domain but also understand integration touch points. We also provide a single point of contact for monitoring and escalation purposes. We can free up your current staff from routine support and maintenance issues, which will provide them with valuable time to work on innovations and process improvements.

The GETR Application Management Services Include:

Level 1 Support

  • Helpdesk Tickets Review and Resolution
  • Basic Troubleshooting
  • Prepare Job Aid Documents
  • System Error Research
  • SAP Business Process Questions
  • General Application Diagnosis
  • Monitor Critical Batch jobs
  • General End-User Support
  • Weekly Status Reports/KPIs
  • Note: Excludes Configuration and Development Changes

Level 2 Support

  • End to End SAP Support
  • RICEF Development
  • ALE and EDI Development
  • Workflow
  • Customization
  • Business Process Improvements and best practice Solutions Support
  • End to End Testing Support
  • Weekly Status Reports/KPIs

Level 3 Support (Expert Level support)

  • The SAP support & customization services provide remote consulting expertise to customize your SAP system
  • Provides direct access to an experienced team of SAP development experts.
  • Includes services like project and design advice, application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Available as an annual contract or on a time- and material basis
  • Attempt to problems and define root causes, using product designs, code, or specifications.
  • Provide customer focus by ensuring that ‘’SAP Application Management services’’ are delivered to meet customer expectation with agreed Service Level Agreement (SLA), KPI and budgetary guidelines

MSS (Module Specific Support) and Advanced SAP Application Support (ASAS)

  • Level 1 and Level 2 Support in one or more specific SAP application such as ECC, APO, SCM and CRM etc
  • Level 1 and Level 2 Support in one or more specific SAP modules or SAP functionality such as FI, CO, Fixed Assets, COPA, Profit Center Accounting, SD, MM, PP, PS, PM, QM, WM, EWM, BI, BOBJ and Workflow
  • Weekly Status Reports/KPIs

Fractional FTEs: You do not have to contract for full support of the SAP system, and you do not have to add staff in whole increments. We will work together to determine the additional staffing you need to support the system and you can contract for that number of FTEs in any whole or partial increment.

Retainer Hour: with Retainer Hours, you contract for a base level of support hours at a discounted rate. With a retainer in place, you are assured of fast response times and additional resources are available if needed at agreed upon rates.

On-Demand Services: On-Demand services are well suited for project work and forecasted demand peaks. Subject to agreed ramp-up times, resources are available at agreed rates. On-Demand Services are ideal for Development Projects, Implementations, Support, Rollouts, Carveouts, and Upgrades.

Customize SAP Solutions to your Business Needs

Our experience has shown that a significant percentage of SAP key resources time is spent on support and maintenance versus on innovation and process improvements. For 10+ years we have been providing companies with maintenance and support of their SAP systems, allowing them to focus more time on their core businesses. We are able to do your support job more cost effectively with superior performance. We will work with your team to identify your unique needs. Our goal is to provide a flexible plan that will give you a feeling of partnership.

Why GETR as your SAP Application Management Services Partner?

  • We cut your costs by providing fulltime help for your part-time need.
  • We provide 24/7, 365-day coverage. Be secure knowing that you have coverage during vacations and off hours.
  • We provide systematic communication with clients on issue/resolution status.
  • We provide systematic reporting of KPIs

GETR Other Services

On top of SAP Application Management Services, GETR also provides SAP staffing solutions and SAP Consulting services such as Upgrades, template roll-outs and SAP Implementations.

THANK YOU

For more details relating to GETR SAP Application Management Services, please call us at 248- 841-8847 or send an email to sales@getrinc.com