SAP Application Management Services

Achieve Higher Operational Efficiency at Lower Costs with SAP Application Management Services from GETR

Are your resources stretched thin with maintenance, support and rollouts?
Are you not finding time to work on big ideas to grow your business or drive process improvements because you are busy keeping the lights on?
Are you a small or midsize company that can’t afford full-time SAP experts for every module?
Do you require flexibility and agility to meet business demands?

Then, GETR has a solution to deliver more business value with less resources.

Overview

We are a SAP support company with more than 10 years of SAP support and maintenance experience. We understand customer pain points and support needs. We provide a global delivery SAP support model with on-shore and/or off-shore capabilities to meet every customer’s unique needs. You can maximize your SAP investment with Support Services from GETR.

Every customer will be assigned a dedicated team of SAP experts who not only know specific domain but also understand integration touch points. We also provide a single point of contact for monitoring and escalation purposes. We can free up your current staff from routine support and maintenance issues, which will provide them with valuable time to work on innovations and process improvements.

The GETR Application Management Services Include:

Level 1 Support

  • Helpdesk Tickets Review and Resolution
  • Basic Troubleshooting
  • Prepare Job Aid Documents
  • System Error Research
  • SAP Business Process Questions
  • General Application Diagnosis
  • Monitor Critical Batch jobs
  • General End-User Support
  • Weekly Status Reports/KPIs
  • Note: Excludes Configuration and Development Changes

Level 2 Support

  • End to End SAP Support
  • RICEF Development
  • ALE and EDI Development
  • Workflow
  • Customization
  • Business Process Improvements and best practice Solutions Support
  • End to End Testing Support
  • Weekly Status Reports/KPIs

MSS (Module Specific Support) and Advanced SAP Application Support (ASAS)

  • Level 1 and Level 2 Support in one or more specific SAP application such as ECC, APO, SCM and CRM etc
  • Level 1 and Level 2 Support in one or more specific SAP modules or SAP functionality such as FI, CO, Fixed Assets, COPA, Profit Center Accounting, SD, MM, PP, PS, PM, QM, WM, EWM, BI, BOBJ and Workflow
  • Weekly Status Reports/KPIs

Customize SAP Solutions to your Business Needs

Our experience has shown that a significant percentage of SAP key resources time is spent on support and maintenance versus on innovation and process improvements. For 10+ years we have been providing companies with maintenance and support of their SAP systems, allowing them to focus more time on their core businesses. We are able to do your support job more cost effectively with superior performance. We will work with your team to identify your unique needs. Our goal is to provide a flexible plan that will give you a feeling of partnership.

Why GETR as your SAP Application Management Services Partner?

Our team is your team, with experienced SAP consultants designated for each client.
We cut your costs by providing fulltime help for your part-time need.
We provide 24/7, 365-day coverage. Be secure knowing that you have coverage during vacations and off hours.
We provide systematic communication with clients on issue/resolution status.
We provide systematic reporting of KPIs.

GETR Other Services

On top of SAP Application Management Services, GETR also provides SAP staffing solutions and SAP Consulting services such as Upgrades, template roll-outs and SAP Implementations.

THANK YOU

For more details relating to GETR SAP Application Management Services, please call us at 248- 841-8847 or send an email to sales@getrinc.com